PageantTree Payout Policy
Effective: November 11, 2025
Applies To: All sellers using the "Buy" or "Buy Now" button on resale listings.
1. Overview
This Payout Policy explains how and when sellers are paid for completed sales on the PageantTree Marketplace.
All payments and payouts are processed securely through Stripe Connect, our third-party payment provider.
By listing items for sale with a Buy Button enabled, you agree to this Payout Policy and to Stripe's Connected Account Agreement.
PageantTree acts solely as a facilitator of payments between buyers and sellers.
PageantTree is not the merchant of record and does not hold or control buyer funds.
2. Available Payout Methods
| Method | Description | Requirements |
|---|---|---|
| Direct Deposit (ACH) | Funds are sent directly to the seller's verified bank account. | U.S. checking or savings account in the seller's name. |
| Debit-Card Instant Payouts (optional, if supported) | Eligible sellers may receive same-day payouts to a linked debit card. | Debit card linked during Stripe onboarding; subject to Stripe fees. |
| PageantTree Credit (Future Option) | Sellers may leave funds in their PageantTree wallet to spend on future purchases, sometimes with a small bonus incentive (e.g., +3%). | Available only to verified sellers; governed by separate site credit terms. |
| Check by Mail (Exception Only) | Manual payout for sellers unable to use Stripe Connect. | May require additional ID verification and incur processing fee. |
❌ Payouts cannot be sent to PayPal, Venmo, Cash App, or similar wallet services.
3. Verification & Eligibility
- Sellers must complete Stripe Connect onboarding and identity verification before payouts can be released.
- Sellers may list items before completing verification; however, no funds will be paid out until verification succeeds.
- If verification is not completed within Stripe's required timeframe (typically 30 days after a sale), the order may be canceled and the buyer refunded.
- Each payout account must belong to the verified individual or entity that owns the seller account. Third-party or shared accounts are not permitted.
4. Payout Timing
| Event | Timing | Notes |
|---|---|---|
| Buyer completes purchase | Stripe collects payment and holds funds in escrow. | Item status updates to Paid / Awaiting Shipment. |
| Seller ships item | Seller marks order as "Shipped" and provides tracking. | Funds remain held until delivery confirmation. |
| Buyer confirms receipt or 3 days after delivery (whichever first) | Funds are released from escrow. | Initiates payout processing. |
| Stripe transfers funds | Typically within 7 business days of release. | May vary by bank and payout method. |
PageantTree may delay or withhold payouts if:
- The seller's Stripe account is unverified or under review,
- A dispute, refund, or chargeback is pending, or
- Stripe or PageantTree detects suspicious or fraudulent activity.
5. Fees & Deductions
- A 15% platform transaction fee (or applicable discounted rate) is automatically deducted before payout.
- Refunds, chargebacks, and Stripe processing fees may reduce your available balance.
- If PageantTree issues a refund to a buyer after payout, the refunded amount may be debited from your future payouts.
6. Refunds, Disputes & Reversals
- Buyers may request refunds for items not received or materially misrepresented.
- PageantTree reviews refund requests and may issue refunds directly through Stripe.
- In the event of a chargeback or reversal, Stripe may deduct the amount from your pending or future payouts.
- Sellers agree to cooperate with PageantTree and Stripe in resolving such matters and to provide requested documentation (e.g., proof of shipment).
7. Taxes & Reporting
- PageantTree and Stripe may collect and remit sales tax as a registered marketplace facilitator where required by law.
- Stripe will issue a Form 1099-K (or local equivalent) for sellers meeting reporting thresholds.
- Sellers are responsible for all other applicable income, business, or self-employment taxes on their earnings.
8. Holds, Freezes & Account Termination
PageantTree or Stripe may place a temporary hold or permanent freeze on payouts if:
- Fraudulent or prohibited activity is suspected,
- Seller has unresolved chargebacks or disputes,
- Required verification documents are incomplete or invalid, or
- The account violates PageantTree Terms or applicable law.
Held funds may be released or refunded according to Stripe's compliance requirements.
9. Non-Circumvention
All sales initiated on PageantTree must be completed through PageantTree's payment system.
Arranging or attempting to complete transactions off-platform to avoid fees or verification is strictly prohibited and may result in account suspension or removal.
10. Changes to This Policy
PageantTree may update this Payout Policy at any time.
Material changes will be communicated via email or in-app notification.
Continued use of the Buy Button after notice constitutes acceptance of the revised policy.
11. Contact
Payout Support
📧 payouts@pageanttree.com
🌐 https://pageanttree.com/help
By selling on PageantTree using the Buy Button, you acknowledge and agree to this Payout Policy.